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BOOKING CONFIRMATION

All bookings with GodmodeX LTD require a deposit to secure the reservation. The remaining balance must be paid in full upon arrival. Ensure you select the appropriate truck and location for your event; booking inaccurately may lead to cancellation, and you will forfeit your deposit. If you've opted for our free pizza package, availability is contingent upon local Domino's delivery capabilities; otherwise, pickup may be required.

For any pre-booking questions, please feel free to contact our support team.

CANCELLATION/REFUND POLICY

Please make sure you book for the correct location, booking for the wrong location may result in your booking being cancelled and you will lose your deposit. All deposits are non-refundable for all cancellations. Cancellations made within 48 hours of the start time will be charged in full.

  • Deposits are non-refundable.

  • Cancellations within 48 hours of the event start time will incur full charges.

  • For cancellations due to legitimate emergencies (e.g., serious illness, family bereavement), please contact us to discuss potential rescheduling.

ADJUSTMENT OF BOOKING TIMES

Our operations span all of Northern Ireland, requiring careful scheduling and routing. While minor adjustments (15-30 minutes) are common, significant changes may occasionally be necessary due to the geographical spread of bookings. We commit to providing as much notice via email as possible, typically no less than 48 hours.

UNFORESEEN CIRCUMSTANCES

GodmodeX LTD reserves the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, severe weather or any other circumstances which would subject GodmodeX LTD or any of its employees or any of its participants to danger. However, a full refund will be offered or an alternative date arranged

MEDIA RIGHTS

During the event, we may take some photos and videos. Any and all photographs, videos, or other recorded media may be used by GodmodeX LTD for the purposes of marketing or advertising without any request being made to the featured parties and without any payment or compensation being offered. If this is not acceptable, please notify us by phone, Facebook, or e-mail.

LIABILITY

Although we will endeavor to arrive half an hour before the time booked, we cannot be held responsible for events which are out of our control such as traffic or other uncontrollable circumstances preventing us from being able to fulfill our obligations. In the event of late arrival, we will continue the session until the correct amount of time has been reached. Under no circumstances can we be held responsible for any damage to driveway or grounds that is considered to be caused by our vehicle, crew, or party-goers. It is the party organizer’s responsibility to take advice from a qualified person, whether the grounds are suitable to support our vehicles.

DAMAGES

"In the event of damage to our equipment or vehicle that is caused by excessively harsh treatment or vandalism and that is deemed purposeful, we reserve the right to charge the originally contracted person the full amount to repair or replace the equipment. Any damages must be reported to a member of staff immediately.

It is the responsibility of the Client to ensure that the event location is suitable for the weight and operation of our vehicles. The Client must confirm that driveways, paving stones, or any other part of the property can support the vehicle without damage. If the Client is unsure whether their property is suitable, they are encouraged to contact us before the event to discuss the requirements.

Furthermore, while we strive to securely manage and arrange all necessary cables to prevent tripping hazards, GodmodeX LTD is not responsible for accidents or injuries caused by cables or other equipment that become undone during the event. Clients are advised to monitor the event area to ensure that cables remain secure and that the environment is safe for all participants.

GodmodeX LTD will not be liable for any damages caused to driveways, paving stones, or any other property due to the weight of our vehicles. Clients are responsible for ensuring that their property is suitable for the setup and operation of our gaming trucks."

AGE-APPROPRIATE GAMING

GodmodeX LTD will not allow individuals to play games that are not of a suitable age rating unless permission is obtained. We operate an all-or-nothing policy regarding age-appropriate games; this means that if one child is not allowed to play, we will not allow any of the children to play the games. It is the party organizer’s responsibility to ensure that parental consent is obtained from all parents/guardians of party guests to play age-related games. In the event of an out-of-age game being requested, the staff will ask the organizer for a final decision to be made. We cannot be held responsible in any way for obtaining the permission of the guests' parents/guardians. Full names of guests that are prohibited from playing certain games must be given to us in writing at the beginning of the party. We can provide you with information regarding the games and can give you our personal recommendations on the day.

FOOD AND DRINKS

Consumption of food and drinks is allowed on our vehicles. We maintain a clean and hygienic environment and expect all patrons to adhere to these standards.

PIZZA DELIVERY AND FOOD OPTIONS

When booking a party that includes our free pizza option, please verify beforehand that Domino's Pizza delivers to your address. If Domino's does not deliver to your location, we can still place the order for you, but you will need to collect the pizzas from the nearest Domino's store. The inclusion of pizza is a complimentary add-on and is not mandatory. As the pizzas are free and part of the package, you are under no obligation to take them, and choosing not to take them does not change the price of the package. If you prefer, you are welcome to arrange your own food and bring it onto the trucks. We aim to accommodate all dietary preferences and logistical needs to ensure your event is as enjoyable and hassle-free as possible.

Event Duration and Overtime

  • Clause: "Events are scheduled for a fixed duration as agreed upon booking. If an event extends beyond the agreed time due to delays caused by the client or at the request of the client, an overtime fee will be charged. The rate for overtime is £60 Plus Vat each 30 minutes, payable at the time of the event extension min charge 30 mins. GodmodeX LTD reserves the right to terminate the event at the scheduled end time if other bookings or logistical constraints prevent extending the duration."

  • Weather Policy

  • "GodmodeX LTD reserves the right to reschedule or cancel any booking due to severe weather conditions that may pose a risk to safety or equipment. Decisions regarding weather-related cancellations or rescheduling will be made at the discretion of GodmodeX LTD and communicated to the client as soon as practicable. In the event of a cancellation due to weather, the client will be offered the option to reschedule or receive a full refund of any deposits made."

  • Access and Setup Requirements

  • "The client is responsible for ensuring that the location for the event is accessible by the gaming trucks and that there is adequate space for setup and operation as specified by GodmodeX LTD requirements. This includes providing enough parking space for the gaming trucks, approximately four or five car spaces, and ensuring clear access to the event site. The client must ensure that a standard 13-amp socket is available for power supply, and a broadband router is accessible for LAN cable connection. GodmodeX LTD will provide necessary extension leads.

  • The client must have the event area prepared for the arrival of our crew and the truck. If adequate parking is not available upon arrival, or if the setup is hindered by the client not being prepared, resulting in a delayed start to the event, GodmodeX LTD will not extend the duration of the event to cover the lost time. There will be no refunds or reductions in fees due to delays caused by inadequate preparation or access issues.

  • The driver requires a minimum of 30 minutes setup time from the moment the truck is parked to ensure everything is turned on and properly configured for the event. It is essential that this setup time is respected to provide a timely start to your event.

  • Clients are advised to contact GodmodeX LTD before the event with any questions or to confirm details regarding setup requirements and access needs."

  • Usage Restrictions

  • The use of the gaming equipment and trucks is intended solely for the entertainment purposes provided by GodmodeX LTD. Any unauthorized use of the equipment for purposes other than those specified, including but not limited to, unauthorized rental or subletting, is strictly prohibited. Violation of this clause may result in immediate termination of the event without refund and additional legal action as deemed necessary

SAFETY AND CONDUCT

 Bad language, aggressive or threatening behavior towards our team or other party-goers will not be tolerated.
- GodmodeX reserves the right to send away any person who is found to be unmanageable or a danger to the safety or enjoyment of others. In some cases, we reserve the right to end the session immediately.
- We will not be liable for any problems arising from failure to accept and/or respond to the authority and instructions of the appointed staff.
- We operate a strict NO SMOKING policy for the comfort, health, and safety of all participants.
- Any additional costs involved in removing a participant will be borne by the client.

CCTV MONITORING

Our vehicles are equipped with CCTV cameras inside the truck for the safety and security of our staff and all attendees. These recordings may be used to resolve disputes or reviewed for quality assurance purposes.

WASTE DISPOSAL

We are happy to manage rubbish generated during the event. Patrons are requested to allow us to dispose of the collected waste in their bins.

STAFF SAFETY AND RESPECT

Abuse towards our staff, whether verbal, physical, or emotional, will not be tolerated. Any assault or severe abuse will result in immediate termination of the event without refund.

Indemnification Clause

"The Client agrees to defend, indemnify, and hold harmless GodmodeX LTD, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with the Client's access to or use of the video game trucks and associated equipment. This indemnification covers, without limitation, any personal injury, property damage, or other harm caused by any negligent act or omission of any guest attending the event, or any breach by the Client of these terms and conditions. The Client further agrees to compensate GodmodeX LTD for any damage to its trucks or equipment caused by the Client or any party participant, whether such damage is caused by misuse, neglect, or disregard of the rules and instructions provided."

PARKING AND ACCESS REQUIREMENTS

To ensure a smooth setup and operation of our gaming trucks at your event, the following requirements must be met:

  • Parking Space: A parking bay or a driveway large enough to accommodate a truck approximately the size of 4 to 5 standard car spaces in length is required. This area must be free of restrictions and should not obstruct traffic or emergency access routes. We adhere strictly to the Highway Code and will not park in any location where it is illegal to do so.

  • Clearance for Entry and Exit: There must be sufficient clearance for the truck to enter and exit the parking space without risk of damage to the truck or surrounding property. Ensure that the entry path is wide enough to accommodate a heavy goods vehicle and free from low-hanging branches or wires.

  • Electricity Access: We require access to at least two standard 13amp plug sockets within 40 meters of the truck’s parking location. This ensures that all electronic equipment in the truck can operate without interruption. If electrical outlets are not available, arrangements for a generator can be made at an additional cost.

  • Internet Access: For certain games and live updates, access to a Wi-Fi network is preferable. If available, proximity to the venue’s router to connect a LAN cable may enhance the gaming experience.

  • Setup Time: A minimum of 30 minutes is required for setting up before the event can start. Delays in setup due to inadequate provision of the above requirements will not extend the event duration. The end time will remain as scheduled.

PRIVACY POLICY

GodmodeX LTD is committed to protecting the privacy and security of our clients' personal information. The details provided by you are used solely for the purpose of fulfilling your booking requirements and providing the services requested.

  • Data Usage: Your personal information is used to manage bookings, process payments, and communicate with you about your event. We also use this information to improve our services and inform you of any changes or promotional offers related to GodmodeX.

  • Non-Disclosure: We do not share your personal information with third parties for marketing purposes or any other commercial use. Access to your data is restricted to authorized personnel who are involved in the booking and management of your event.

  • Data Protection: All personal data is stored securely and in compliance with relevant data protection legislation. You have the right to request access to the personal information we hold about you and to ask for corrections if necessary.

FLEXIBLE BOOKING OPTIONS

Our Flexi Booking service is designed to provide you with cost-effective options by allowing some flexibility in your booking details:

  • Flexibility in Scheduling: By opting for a Flexi Booking, you agree to potential adjustments in your event’s time, date, or the specific gaming truck assigned. This flexibility helps us minimize travel time and costs, allowing us to offer you lower rates.

  • Notification of Changes: We commit to notifying you of any necessary adjustments at least seven days before your event. This notice period gives you ample time to make any required preparations or to discuss further options with us.

  • Handling Changes: If the proposed adjustments are not suitable, you have the option to revert to the original booking at the standard rate, or to cancel the booking. In the event of a cancellation, please be aware that the deposit is non-refundable as per our cancellation policy.

  • Maximizing Efficiency: Aligning your booking with others in nearby locations not only reduces environmental impact but also allows us to maintain high service standards while passing savings on to you.

COMMITMENT TO SERVICE

GodmodeX is dedicated to delivering exceptional service and ensuring the safety and enjoyment of all attendees. Our terms are designed to support a fair and enjoyable experience for everyone involved.

By booking with GodmodeX, you agree to adhere to these terms and conditions, ensuring a smooth and successful event for all parties involved.

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