Booking terms & conditions | www.godmodex.com

Godmodex LTD – Terms & Conditions

GENERAL TERMS & CONDITIONS (Applicable to All Bookings)

Booking Confirmation

All bookings require a deposit to secure the reservation.
The balance must be paid in full before the event starts.
Booking the incorrect truck or location may result in cancellation and forfeiture of the deposit.

Cancellation Policy

All deposits are non-refundable.
Cancellations within 48 hours of the event start time will be charged in full.
For Hub bookings:
- Cancellations more than 14 days before the event: 50% refund.
- Cancellations within 14 days or no-shows: No refund.
Emergencies (serious illness, bereavement): Please contact us to discuss rescheduling.

Amendments to Booking Times

Minor adjustments (15-30 minutes) are sometimes necessary.
Major adjustments will be communicated with no less than 48 hours' notice.
Clients choosing Flexi Booking agree that times or truck assignment may change (notice provided at least 7 days prior).

Unforeseen Circumstances

GodModeX LTD reserves the right to cancel, alter, or delay a booking due to circumstances beyond our control (e.g., illness, vehicle breakdown, severe weather).
In such cases, a full refund or alternative date will be offered.

Behaviour & Conduct

Aggressive, threatening, or abusive behaviour towards staff will not be tolerated.
GodModeX LTD reserves the right to terminate the event immediately without refund if abuse or safety risks occur.
Smoking, vaping, alcohol, and drug use are strictly prohibited on our premises and vehicles.

Liability

GodModeX LTD accepts no liability for delays caused by traffic, weather, or other external factors.
We will not accept responsibility for damages to driveways, grounds, or properties resulting from truck access.
Event locations must be safe and suitable for HGV access; if unsure, clients must contact us in advance.

Damages & Indemnity

Clients are responsible for any damage to vehicles, equipment, or property caused by neglect, misuse, or vandalism.
Full repair or replacement charges will apply.
Clients agree to indemnify GodModeX LTD against claims arising from misuse or neglect.

Safety Policies

CCTV is used inside our vehicles for safety and training purposes.
Staff instructions must be followed at all times.
Bad language, dangerous behaviour, or ignoring staff instructions will result in immediate removal without refund.

Food & Drink

Food and drink are permitted inside trucks and hub in designated areas only.
Spillages or damage caused by food/drink negligence are chargeable.

Media Rights

Photos and videos may be taken during events and used for marketing purposes.
Clients who object must notify us before the event in writing.

Client personal data is securely stored and never shared with third parties.
Clients have the right to request access or deletion of personal data.

Payment Terms & Late Fees

All invoices are due within 30 days unless otherwise agreed.
Late payment fees:
- 8-14 days overdue: 15% surcharge.
- 15-30 days overdue: 20% surcharge.
- 31-60 days overdue: 25% surcharge.
- 61-90 days overdue: 30% surcharge.
- 91+ days overdue: 35% surcharge per 30 days.
Recovery and legal fees for debt collection will be added to outstanding balances.

GODMODEX TRUCK TERMS & CONDITIONS

Truck Setup & Access Requirements

Minimum parking space required: Size equivalent to 4-5 car spaces.
Clearance must be free from branches, low wires, and allow safe truck manoeuvring.
Two 13-amp plug sockets must be available within 40 meters.
If no electricity is available, a generator can be provided at an additional cost.
A broadband connection is requested for online gaming (LAN cable connection if possible).

Event Start Times

Clients must allow 30 minutes setup time after truck parking.
Events are scheduled for a fixed duration. Overtime is charged at £60 + VAT per 30 minutes, payable immediately.

Age-Appropriate Gaming

We enforce PEGI age ratings unless written permission is obtained from all guardians.
If permission is not received for one child, all children will be restricted.
It is the organiser’s responsibility to collect and provide this consent.

Vehicle Limitations

The client accepts liability for any property damage resulting from unsuitable surfaces or access issues.

GODMODEX HUB TERMS & CONDITIONS

Hub Access & Conduct

Located in an operational business park: Children must stay inside the Hub or designated gaming areas.
Strict no running policy inside and outside.
Any child running inside or outside around the working yard / business park will lead to immediate termination of any remaining party time booked without refund.
Parents/guardians must supervise children at all times.

Food & Drink at the Hub

Food and drink only allowed in designated eating areas.
Meal box options available for pre-order.
Domino's pizza delivery subject to store availability.
Spills and damages caused by food/drink are chargeable.

Health & Safety at the Hub

Emergency exits must be kept clear at all times.
No smoking or vaping allowed.
Any breach of safety rules may result in the event being terminated immediately without refund.

Hub Bookings

Bookings only confirmed once deposit or full payment received.
Remaining balance must be paid before the event starts.
Cancellation policy (as outlined in General Terms) applies.

ADDITIONAL POLICIES (Applicable to All Bookings)

Severe Weather Policy

GodModeX LTD reserves the right to reschedule or cancel due to adverse weather.
Full refund or rescheduling will be offered if cancellation is necessary.

Flexible Booking Options

Clients opting for Flexi Booking acknowledge possible changes to time, date, or truck assigned.
Flexi Booking enables reduced rates through efficient routing.

Usage Restrictions

Trucks and equipment are for use during GodModeX events only.
Subletting, renting, or misuse without permission is prohibited and may result in legal action.

CONTACT

For any questions about these Terms & Conditions, please contact:

GodModeX LTD
Email: admin@godmodex.co.uk
Website: www.godmodex.com